Privacy Policy

Last Modified: October 17, 2025

This website is owned and operated by Food Service Group International Inc. (“FSG,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information through our website, fsgparts.com and fsgi.ca (the “Website”).

It also describes your rights under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and how you can contact us regarding our privacy practices.

By using this Website, you agree to this Privacy Policy and our Terms of Use. If you have any questions or concerns about this policy, please contact us at: info@fsgparts.com

1. Information We Collect

We collect information about you when you communicate with us through our Website, email, or social media; when you call us; or when you interact with our business partners. The types of information we collect include:

• Personal Information, such as your name, company name, mailing address, telephone number, and email address.
• Demographic details, such as postal code or general location.
• Information you submit when you fill out a form, request a quote, make a purchase, or contact us.
• Information obtained from business partners or publicly available sources.

We may also automatically collect certain data when you visit our Website, including:

• Your device and browser type, operating system, and IP address.
• Pages visited, links clicked, and time spent on the Website.
• Referring URLs and search terms used to access the Website.
• General geographic location (city and country).

We use cookies and similar technologies to collect some of this information (see Section 4 below).

2. How We Use Your Information

• Provide products and services that you request.
• Process orders, payments, and customer service inquiries.
• Communicate with you regarding your account, inquiries, or feedback.
• Send you information about promotions, products, or services (with your consent, where required).
• Improve our Website, products, and customer experience.
• Analyze Website traffic, usage, and performance.
• Prevent fraud and maintain security.
• Comply with applicable laws and regulatory requirements.

If we use your information for any new purpose not described here, we will obtain your consent prior to doing so.

3. How We Share Information

FSG does not sell or rent personal information to any third parties.

We may share your information in the following limited circumstances:

• With Service Providers: We may disclose information to trusted third parties who perform services on our behalf (e.g., payment processors, logistics providers, marketing or IT support). These parties are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Obligations: We may disclose information when required by law or to comply with valid legal processes, including to law enforcement or regulatory authorities.
• Business Transactions: In the event of a merger, acquisition, reorganization, or sale of FSG assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect the safety, rights, or property of FSG, our users, or others.

We may also use third-party tools such as Google Analytics to better understand how visitors use our Website. To learn more about how Google collects and processes data, visit https://policies.google.com/technologies/partner-sites.

4. Cookies and Tracking Technologies

Cookies are small data files placed on your device to help us recognize you and improve your browsing experience. We use cookies to:

• Analyze website traffic and usage trends.
• Remember your preferences and settings.
• Improve site performance and functionality.

You can adjust your browser settings to refuse or delete cookies. However, some features of the Website may not function properly if you disable them.

5. Links to Other Websites

Our Website may contain links to external websites for your convenience. FSG is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any linked websites you visit.

6. How We Protect Personal Information

FSG uses appropriate administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, use, disclosure, or modification. However, no electronic system is entirely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for safeguarding any passwords or account details you use to access our services.

7. Your Rights and Choices

Under PIPEDA, you have the right to:

• Access and review your personal information held by us.
• Request corrections to inaccurate or incomplete information.
• Withdraw consent to the collection or use of your information (subject to legal or contractual restrictions).
• Request deletion of your personal information where applicable.

To exercise any of these rights, please contact us at info@fsgparts.com.

8. Children’s Privacy

Our Website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided personal information to us, please contact us immediately, and we will delete it promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any revisions will be posted on this page with an updated “Last Modified” date. Your continued use of the Website after such changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact: info@fsgparts.com